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After the Order: Customer Service Best Practices

Ship Monk

But if you make it hard, you’re adding to your customer service issues rather than reducing them. A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. Customer Service Best Practices 1. Enable self-service.

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Supply chain trends to watch out for in 2023

Logistics Business Magazine

A big part of what companies need to do when building a future strategy is to look out into the future and say, “These are the things that we think we want to do and be five years from now”. Having a platform where suppliers can see the demand and can update their commits will reduce surprises and improve service levels.