Examples Knowledge Base Material Savings Survey 
Ship Monk
AUGUST 8, 2023
But if you make it hard, you’re adding to your customer service issues rather than reducing them. A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. Customer Service Best Practices 1. Enable self-service.
Logistics Business Magazine
DECEMBER 11, 2022
For example, a big-box retailer that started to build out its pickup services, it delivery services, and so on, so that when the world pivoted, and stores were closed, but people still wanted this retailer’s products, it already had all of that investment there. This alone will have a tremendous impact on the industry.
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