Single vs. Multiple Queues – Which one is BEST
Logistics at MPEPS at UPV
APRIL 13, 2019
Queue or waiting in lines is something everyone does and waiting lines are encountered everywhere. When queue management works, your contact center is a healthy organization that represents your company in a positive light; but when queue management fails, your contact center is infected with the “contact center disease” – hold time. When implementing an intelligent Queue Management Strategy, contracting the “contact center disease” or hold time will be avoided, which will increase customer sati
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