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How AI Helps Build the Supply Chain that Thinks for Itself

Logistics Bureau

The following are examples. A key example is the expert system. This AI tool is based on data and rules. Ecommerce recommendation engines do this. They find the patterns in how visitors navigate on the ecommerce site. Image processing is an example. One example is supplier performance evaluation.

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After the Order: Customer Service Best Practices

Ship Monk

A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. There are plenty of ecommerce helpdesks and customer service solution providers including Gorgias , Gladly, and Zendesk, that make this easy.

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Supply chain trends to watch out for in 2023

Logistics Business Magazine

For example, a big-box retailer that started to build out its pickup services, it delivery services, and so on, so that when the world pivoted, and stores were closed, but people still wanted this retailer’s products, it already had all of that investment there. Consumers are looking for more durable products.