Remove Course Remove eCommerce Remove Knowledge Base Remove Picking
article thumbnail

After the Order: Customer Service Best Practices

Ship Monk

What if your fulfillment center picks and packs the wrong item? A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. It may seem like you’re stating the obvious (Of course we got your order!

article thumbnail

How AI Helps Build the Supply Chain that Thinks for Itself

Logistics Bureau

Of course, it can also open new opportunities for tomorrow. Ecommerce recommendation engines do this. They find the patterns in how visitors navigate on the ecommerce site. AI can help pick out the insights with the most impact and suggest precise actions. New technology can sometimes be a solution looking for problem.