After the Order: Customer Service Best Practices
Ship Monk
AUGUST 8, 2023
A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. It may seem like you’re stating the obvious (Of course we got your order! Over Communicate. No, it hasn’t shipped yet, you just placed it!)
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