After the Order: Customer Service Best Practices
Ship Monk
AUGUST 8, 2023
A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. It may seem like you’re stating the obvious (Of course we got your order! Enable self-service. Help your customers help themselves. Over Communicate.
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