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Gemba Process Innovation Can Drive Wave in Europe

Logistics Business Magazine

DECEMBER 28, 2020

This Japanese word literally translates to “the actual place” For example, in the supply chain the gemba is where things are made, moved, or sold; the site where value is generated and problems must be confronted: the factory floor, the warehouse, or points-of-sale; these are referred to as the gemba. In logistics.

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Supply Chain Design Software Supply Chain Planning Software Supply Chain Software Logistics Network Optimization Software 53
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After the Order: Customer Service Best Practices

Ship Monk

AUGUST 8, 2023

We know there’s a lot to worry about, but we hope you’ve given some thought to what happens after those orders start rolling in. A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. Enable self-service.

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