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Gemba Process Innovation Can Drive Wave in Europe

Logistics Business Magazine

This Japanese word literally translates to “the actual place” For example, in the supply chain the gemba is where things are made, moved, or sold; the site where value is generated and problems must be confronted: the factory floor, the warehouse, or points-of-sale; these are referred to as the gemba. In logistics.

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After the Order: Customer Service Best Practices

Ship Monk

We know there’s a lot to worry about, but we hope you’ve given some thought to what happens after those orders start rolling in. How are you going to handle a wrong address, or a lost package? Ever spent waaay too much time trying to find an answer to a product question or figure out how to return something? Enable self-service.