article thumbnail

The Most Overlooked DC Performance Strategy

Logistics Viewpoints

Companies must also offer a healthy workplace which listens to their workforce and offers modern tools that keep workers happy in addition to being productive. Instead of looking at technology as a pure productivity solution, companies can benefit from exploring ways to use technology for employee retention.

article thumbnail

After the Order: Customer Service Best Practices

Ship Monk

A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. There are plenty of ecommerce helpdesks and customer service solution providers including Gorgias , Gladly, and Zendesk, that make this easy. Be available.

article thumbnail

Supply chain trends to watch out for in 2023

Logistics Business Magazine

o9 Solutions’ supply chain experts and leaders are sharing their insights on the trends that could become prevalent in 2023 and beyond. Stanton Thomas, Senior Vice President, Sustainability Solutions at o9 Solutions: If you look at the fashion industry as an example, one of the key challenges is a heavy reliance on synthetic fibres.