article thumbnail

Supply chain trends to watch out for in 2023

Logistics Business Magazine

For example, a big-box retailer that started to build out its pickup services, it delivery services, and so on, so that when the world pivoted, and stores were closed, but people still wanted this retailer’s products, it already had all of that investment there. Consumers are looking for more durable products.

article thumbnail

After the Order: Customer Service Best Practices

Ship Monk

How are you going to handle a wrong address, or a lost package? A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. What if your fulfillment center picks and packs the wrong item? Make it mobile-friendly.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Overcoming the Hurdles for FMCG Transportation & Distribution Across ASEAN

Logistics Manager

For example, food will be required close to BBD (best before date) and batch control is necessary for recalling and tracking purposes. One example of how we cope with challenges, is DKSH’s capability to deal with any temperature through the ASEAN countries. Recruiting locally also improves our knowledge base.

article thumbnail

6 Supply Chain Trends That Could Truly Shake You Up (2018 Update)

Logistics Bureau

This has already dramatically transformed the IT industry itself, as packaged software sold with one-time licences has become cloud-based services sold with a renewable monthly subscription. For example, many companies perceive a need to place manufacturing operations closer to the marketplace as part of an effort to become more agile.