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After the Order: Customer Service Best Practices

Ship Monk

Ever spent waaay too much time trying to find an answer to a product question or figure out how to return something? For virtually every business, customer service is a cost center. The objective should be to keep those costs low. It may seem like you’re stating the obvious (Of course we got your order! Be available.

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6 Supply Chain Trends That Could Truly Shake You Up (2018 Update)

Logistics Bureau

Tomes have been written about how to break down organisational silos, but translating the theory into reality is a task in which success seems evasive for many who try. As it is, even Amazon’s full potential is stifled by the existence of silos, as revealed in a Wall Street Journal report in 2017. How long will offshoring last?