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After the Order: Customer Service Best Practices

Ship Monk

Ever spent waaay too much time trying to find an answer to a product question or figure out how to return something? A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. Enable self-service.

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6 Supply Chain Trends That Could Truly Shake You Up (2018 Update)

Logistics Bureau

You can then see for yourself how your own organisation with its strengths and weaknesses might fare in the light of these six trends and their accompanying ‘what if’ scenarios. This article was first published in June of 2015. In fact, some of the most important drivers of re-shoring are related to points 1 and 2 in this article.

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Smart Lagos: Status, prospects and opportunities

247 Customs Broker

In June 2016, the Lagos State government signed a memorandum of understanding with Dubai Holdings LLC, owners of Smart City (Dubai) LLC, “to develop sustainable, smart, globally connected knowledge-based communities that drive a knowledge economy.” An example is Lara.ng Local capital looking to profit from tech play.