Logistics Viewpoints

NOVEMBER 23, 2020

The post Does Perfect Customer Service Make Sense? In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. Ipsen, a global bio-pharmaceutical company , disproves that. appeared first on Logistics Viewpoints.

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Ship Monk

APRIL 12, 2023

April 12, 2023 — Today, the Business Intelligence Group named 92 companies, executives, and products winners in the 2023 Excellence in Customer Service Awards. This annual business awards program recognizes those who stand out across industries for providing exemplary customer service and support.

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Logistics Network Optimization Software Procurement Solutions eCommerce Eliminating Excel in Purchasing 81

Amware Logistics and Fulfillment

JULY 30, 2020

While the company’s warehouse staff actually picks, packs and ships your products, your fulfillment center customer service representative (CSR) contributes to a positive buying experience through the support he or she gives you. Making that happen is the job of your 3PL provider.

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Supply Chain Brain

MARCH 27, 2024

Retailers are being forced to adapt to the emphasis buyers of home furnishing now put on overall service and last-mile delivery experience, over brand loyalty.

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Logistics Business Magazine

FEBRUARY 1, 2023

Ever since Britain’s HMRC planned to switch its import/export system from Customs Handling Import and Export (CHIEF) to the brand-new Customs Declarations Service (CDS), there have been problems for all parties, including freight transport businesses.

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Ship Monk

AUGUST 8, 2023

You’ve worked hard to develop your product, build a customer-friendly website, set up your supply chain and fulfillment operations , and develop a brand-building marketing plan. What if there’s a quality issue with one of your products, or a customer simply needs a different size? Customer service isn’t just about solving complaints.

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Ordering Logistics Network Optimization Software Purchasing Skills Material Savings 52

MercuryGate

OCTOBER 31, 2023

The post Retail Logistics relies on Omnimodal TMS for Omnichannel Customer Service appeared first on MercuryGate International. The answer lies in your transportation management system.

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WorkWave

JANUARY 22, 2024

Time To Read: 3 minutes In the rapidly evolving landscape of customer communication, businesses are leveraging innovative strategies to enhance the customer experience. Customers now expect tailored experiences that cater to their specific needs and preferences.

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PLS Logistics

JUNE 9, 2022

Customer service is significant to building your business. Since they are on the receiving end of your products and get the opportunity to use them, customers always come first. From that experience, customers determine the company’s reputation and how it stands out against the competition.

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Logistics Bureau

OCTOBER 11, 2022

Continuing our theme of Logistics Outsourcing. And in this episode, we talk about some common mistakes. ?. You can download the checklist here: [link].

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Logistics Bureau

FEBRUARY 1, 2022

Good Customer Service is an essential component of any business. But many businesses still make common customer service mistakes. So here are the “7 Truths” of Customer Service that you should know. The Cost to Serve Bangkok Customers… And Why it Matters.

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Supply Chain Brain

JANUARY 31, 2024

How can 3PLs provide their clients with outsourced logistics support in an operating environment characterized by increasingly scarce labor, unexpected and often disruptive events, and information overload?

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Logistics Viewpoints

NOVEMBER 23, 2020

The thinking goes that at some point, improving service levels means you are not adding inventory in a linear manner but rather exponentially. Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs.

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WorkWave

JANUARY 17, 2024

The conference took place in Orlando, FL, from January 7-10 and featured more than 150 sessions geared toward each of WorkWave’s products: RealGreen, PestPac, Coalmarch, Service by WorkWave, WinTeam and ServMan. This year was WorkWave’s most-attended event, with over 1,200 attendees.

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NGT News

JUNE 27, 2022

and General Motors (GM) have signed an agreement to make Plug and Charge services available for all GM electric vehicles (EV) with DC fast-charging capability on the EVgo network. Plug and Charge enables EVgo GM customers to start a fast-charging session in seconds without the need to open a mobile app or swipe […].

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Supply Chain Brain

JANUARY 20, 2022

Shippabo, a supply chain management platform, has expanded its network of service providers to offer a seamless transloading experience for customers who have inland shipping needs.

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Logistics Bureau

FEBRUARY 15, 2022

Many organizations still struggle with developing and managing their supply chains’ customer service. As a consequence, some customers are over serviced, and additional cost is incurred. And on the other side of the coin, some customers are under-serviced and may not be happy.

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Logistics Business Magazine

FEBRUARY 15, 2022

Intelligent automation specialist Dematic is inviting customers and journalists to a live broadcast on 10th March featuring Dematic Customer Service and the benefits of analytic solutions. Traditional customer maintenance services are enhanced by Dematic InSights and its remote support capabilities.”.

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Kanban Logistics

FEBRUARY 23, 2022

To save a good chunk of this time – and money – many manufacturers utilize the custom kitting services of third-party logistics (3PL) companies. What are Custom Kitting Services? With custom kitting services , you remove this wasted time and disarray, and streamline the entire process. Save space.

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3PL Logistics Network Optimization Software Manufacturing Procurement Optimal Sourcing 52

Ship Monk

APRIL 12, 2022

“The customer comes first” is a saying that most employers and employees are familiar with. However, in our evolving technology-driven era defined by words like online , virtual , and eCommerce , focusing attention on customer service has never been more critical. And people have noticed.

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Logistics Viewpoints

MAY 23, 2019

As customer expectations for fast and low-cost shipping continue to rise, globalization is increasing, and we see ongoing fluctuations in freight capacity it’s more important than ever for companies to know where shipments are at every stage. Freight visibility is a hot topic these days. And, how […].

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Cost Reduction Logistics Network Optimization Software Freight Strategy 137

Freight Center

MARCH 2, 2021

Customer service is a top priority for every business owner and manager. And when it comes to shipping, you want a shipping partner who takes customer service as seriously as you do. Below are a few advantages and benefits on how partnering with a 3PL can help deliver better customer service.

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I.C.E. Transport

JUNE 15, 2021

No law says you have to hire a customs broker to help you clear imports into the US. But a smart importer, whether large or small, usually engages with an expert for customs brokerage services.

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Penske Move Ahead

OCTOBER 4, 2022

Penske associates continue to deliver exceptional customer service. Regularly going above and beyond in their roles, our associates provide a seamless customer experience. They build strong, lasting connections with customers – keeping them informed and at ease. In 1992, the U.S. By Nicole Forktus.

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Bulk Connection

APRIL 28, 2022

In this article, Kate Henry, Customer Service Representative (CSR), talks about her role at Bulk Connection and what it’s like in the industry during such a tumultuous time. In our ongoing feature, we will periodically profile the men and women who make Bulk Connection a trusted freight partner.

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Article Freight Industry Transportation 67

WorkWave

JANUARY 9, 2023

WorkWave’s new customer communication tool launches for PestPac January 18. Giannetto announced the news during today’s keynote speech, sharing it with the over one-thousand WorkWave customers and partners in attendance. And nothing frustrates a customer more than interacting with uninformed employees every step of the way.

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Logistics Bureau

JANUARY 11, 2021

In this article we will look at the topic of customer service: getting it right in your business, understanding the implications for your distribution network, and how you can extract more value —and get more cost—out of your business. Do you have challenges in your business around customer service?

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Logistics Network Optimization Software How To Supply Chain Design Networks 68

Logistics Business Magazine

JUNE 2, 2022

With the Beumer Smart Glasses , the Beumer Group has developed a pioneering product that helps users to avoid precisely this quickly and easily: Beumer Customer Support employees look over the shoulder of the customer’s service technician virtually and solve the problem together with him.

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MercuryGate

APRIL 14, 2022

Freight transportation and management cover a diverse array of services and procedures. Keeping up with performance and customer relations with shippers is critical to ensuring continued growth and success. Toward that end, a customer service scorecard is a vital tool. appeared first on MercuryGate International.

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Penske Move Ahead

OCTOBER 4, 2021

As businesses adjust to the challenges posed by the coronavirus pandemic, building and maintaining strong relationships with customers has never been more vital. At rental counters, fuel islands and call centers, Penske associates are driven to provide extraordinary customer service. This year's theme is "The Power of Service."

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MTS Logistics

OCTOBER 6, 2021

retail giant Walmart’s entry into last-mile home/business delivery with a new shipping service, GoLocal. Now, Walmart has signed its first large customer for the service, home improvement retailer The Home Depot. The company’s plan is to roll out the service to a broader variety of markets by the end of 2021.

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Penske Move Ahead

OCTOBER 3, 2022

2-8, Penske Truck Leasing celebrates over 9,000 technicians and customer service representatives (CSRs) during National Technician Appreciation Week. Our record growth comes without question from having the best technicians and customer service representatives in the industry,” said Art Vallely, president of Penske Truck Leasing. “You

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WorkWave

APRIL 19, 2022

The core of any service business is exactly that: providing service. If you’re not providing quality service, nothing else matters. Providing Top-Notch Service. Of course, “providing service” is about more than just setting traps or applying materials. Time To Read: 3 minutes. Going Above and Beyond With PestPac.

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Supply Chain Brain

FEBRUARY 14, 2024

Third-party logistics (3PL) organizations are facing a more challenging operating environment. The sheer number of orders is increasing rapidly — and more of them consist of small quantities that threaten to overwhelm information processing systems.

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Morai Logistics

JUNE 26, 2019

Despite all the talk about blockchain technology, one of the preeminent challenges supply chains still face is customer service, and there are several technologies that could be the key to addressing it. Customer service is an ongoing priority in the supply chain industry. Customers want their orders delivered faster.

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