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Enhancing Your Customer Service Strategy: A Guide For Logistics, B2B Organizations

Logistics Matter

For logistics and supply chain organizations – especially in B2B – maintaining high customer service standards isn’t always straightforward. For example, if you operate across a range of countries and areas, you may never even meet your clients in person!

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Landlords gain leverage in logistics real estate

DC Velocity

The balance of power in the global logistics and industrial real estate sector is tilting towards landlords, marking a “significant shift” with wide-reaching implications for occupiers, investors, and developers, according to a report from Cushman & Wakefield. The report also explores how cost pressures are reshaping location strategies.

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Last Mile Delivery Optimization Strategies for 2025

WorkWave

To address these issues, companies are adopting innovative strategies, including dynamic route optimization, real-time tracking, and even leveraging emerging technologies like drones and blockchain. They play a vital role in boosting customer satisfaction and maintaining a competitive edge in the logistics market.

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Logistics Manager’s Index expanded in May

DC Velocity

Economic activity in the logistics industry expanded in May, marking a second straight month of higher activity following a seven-month low in March, according to the latest Logistics Manager’s Index (LMI) report, released today. during the month, for example. The May LMI is 59.4, The inventory levels index fell to 51.5

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Best practices for working with 3PLs

DC Velocity

Outsourcing your warehouse operations to a third-party logistics service provider (3PL) is no easy task; it takes work to get the relationship just right. Danielle Agnew, vice president of strategic partnerships for 3PL CJ Logistics America , a division of South Korea-based conglomerate CJ Group, agrees. “[I

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Vertex Pharmaceuticals: How a Human-Centric Digital Strategy Transforms Supply Chain Agility

Logistics Viewpoints

At the recent ARC Forum 2025, Rachelle Howard, Director of Manufacturing Systems Automation and Digital Strategy, showcased how Vertex strategically blends advanced technology with a strong people-focused culture to boost manufacturing and supply chain agility.

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Context. The Key to Unlocking the Power of Your Supply Chain Data Strategy

Logistics Viewpoints

For example, a warehouse inventory discrepancy may only matter if it affects high-priority orders or strategic customers. For example, an AI agent can detect an issue in a regional distribution center and evaluate its impact across the global network, providing planners tailored recommendations to address the disruption.