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Top Trends in Freight Forwarder Digitization

Freightos

The digitization of the freight industry is about improving speed and efficiency. . This trend moved forward in exciting ways in 2019. For example: CH Robinson launched Freightquote – This platform takes aim at SMBs enabling simple online search and e-booking across multiple US trucking carriers.

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The State of Freight Forwarder Response Time

RPA Labs

That’s the average response rate for a freight forwarder to respond to a quote request as uncovered in this unique approach by automation workflow company, RPA Labs. While we’ve heard this sentiment time and time again, have freight forwarders really changed the way they respond to customers? Small & Mid-Size FFs.

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Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience

RPA Labs

To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. As such, they can better their freight forwarding customer service goals as well. Together, it builds a better freight forwarding customer service experience.

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Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience

RPA Labs

To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. As such, they can better their freight forwarding customer service goals as well. Together, it builds a better freight forwarding customer service experience.

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How These 5 Freight Forwarding Technology Innovations Boost Service Levels, Reduce Costs, & Improve CX

RPA Labs

Freight forwarding technology is designed to reduce costs, hasten bookings, and help international trade flow seamlessly. Technology also adds value for freight forwarders by generating predictive arrival times and managing the sailing schedules. Reduced Confusion Over ETA and Appointment Scheduling.

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How These 5 Freight Forwarding Technology Innovations Boost Service Levels, Reduce Costs, & Improve CX

RPA Labs

Freight forwarding technology is designed to reduce costs, hasten bookings, and help international trade flow seamlessly. Technology also adds value for freight forwarders by generating predictive arrival times and managing the sailing schedules. Reduced Confusion Over ETA and Appointment Scheduling.

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Top 25 Freight Forwarders 2017: Digitization & E-Commerce continue to reshape the marketplace

The Logistics Academy

The global freight forwarding market has grown by 2.7% in real terms since this time last year, but owing to a continuation of excess capacity issues and lower average oil prices, rates continue to fall in both air and sea freight. Top 25 Global Freight Forwarders. DHL Supply Chain & Global Forwarding.