On-site Customer Service Is a Must in eCommerce Fulfillment
Amware Logistics and Fulfillment
MAY 18, 2023
A big concern of e-retail brands that outsource fulfillment is losing control. An on-site customer service model addresses that concern by having the brand’s day-to-day contact located in the warehouse where your inventory is stored. But for economic reasons, many 3PLs favor a centralized or remote customer service model.