Sat.Jun 07, 2025 - Fri.Jun 13, 2025

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Why Returns Management Is Critical for Customer Satisfaction—And How to Do It Right

Amware Logistics and Fulfillment

Returns can make or break your brand reputation. A frustrating, slow, or confusing returns process not only drives customers away but also increases operational costs and inventory headaches. In contrast, a seamless returns experience builds trust, keeps shoppers coming back, and turns a logistical challenge into a competitive advantage.

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2025’s Top 100 3PLs: How Logistics Giants are Confronting Uncertainty with Seth Clevenger

The Logistics of Logistics

In “2025’s Top 100 3PLs: How Logistics Giants are Confronting Uncertainty”, Joe Lynch and Seth Clevenger , Managing Editor of Features and Multimedia at Transport Topics, discuss the Top 100 logistics companies, 2024 performance, changes to the list, and the trends impacting the industry. About Seth Clevenger Seth Clevenger is managing editor of features and multimedia at Transport Topics.

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Drones, Data, and Digital Passports: How AI is Transforming Warehousing from the Ground Up

Logistics Matter

Does Logistics Matter? Answering YES to the question in our latest podcast episode are Judy Gordon, Head of Partnerships for AI-enabled inventory monitoring at GatherAI and Simon Fleming, Director of Pre-Sales and Innovation at Peak Technologies.

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Early peak coming as trans-Pacific container rates double

Freight Waves

The past week has seen significant changes in trans-Pacific container rates, marking a significant shift on the shipping horizon as the peak season approaches. Container rates from Asia to the U.S. West Coast surged in the latest data from SONAR and Freightos, as shippers pushed the peak season early to frontload goods ahead of potential tariff pauses in July and August, while ocean lines implemented general rate increases (GRIs) as of June 1.

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Reducing Global Lead Times To Improve Customer Experience At Becton Dickinson

Product lead time is crucial in the life sciences industry and represents a key consideration for customers’ purchasing decisions. For this reason, BD Biosciences aimed to optimize its global supply and distribution network to reduce delivery lead time to customers and optimize its global inventory. How was BD Biosciences successful in reducing global distribution lead times between 30% and 60% in addition to: Increasing agility to prioritize urgent and ad-hoc customer requests Increasing global

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Powering Greener Trade

Dedola Global Logistics

[link] The Future of Freight: How West Coast Ports Are Leading the Sustainability Shift Sustainability is no longer a side initiative in logistics—it’s becoming the foundation of how ports, carriers, and importers move goods around the world. For brands importing through the U.S. West Coast, understanding how port operations are evolving is essential to staying compliant, competitive, and environmentally responsible.

More Trending

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U.S. Maritime Modernization: Policy Driven Changes in Ocean Shipping with Lauren Beagen

The Logistics of Logistics

In “U.S. Maritime Modernization: Policy Driven Changes in Ocean Shipping”, Joe Lynch and Lauren M. Beagen , the Founder of Squall Strategies and The Maritime Professor, discuss how recent U.S. policies, like OSRA 2022 and strategic efforts to move supply chains from China, are significantly reshaping the ocean shipping industry. About Lauren Beagen Lauren M.

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Introducing a Supply Chain Logistics Maturity Model

Talking Logistics

Editor’s Note: The following post introduces a research report published recently, “Supply Chain Logistics Maturity Model.” The research, conducted by Adelante SCM and commissioned by SAP, led to the creation of a Supply Chain Logistics Maturity Model. This model, which includes four defined maturity levels along with assessment questions and key performance indicators, provides companies.

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Using the Coaching Kata Outside of the Improvement Kata

The Lean Thinker

The client organization was working to incorporate the Toyota Kata mindset – scientific thinking / systematic problem solving – into their daily routines. This was early on in my journey as well, we were all learning. The company had a structure for how they wanted to go about it. My role was to advise, coach, and be “the expert” in the room.

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GXO Logistics rolls out enhanced third party fulfilment service

DC Velocity

Contract logistics provider GXO Logistics today said it has launched an enhanced offering for growing midsize companies in the U.S., created by unifying the services platform it acquired through its acquisition of PFSweb (PFS) with GXO Direct, its multi-tenant warehousing solution. Greenwich, Connecticut-based GXO acquired PFS in 2023 for $181 million , saying the move to buy the Texas-based third party logistics provider (3PL) added expertise in direct-to-consumer e-commerce fulfilment for prem

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End High Turnover: Discover Stability with Remote-Insourcing

High turnover isn't just inconvenient—it's costly. U.S. logistics businesses lose thousands in training, productivity, and morale every year, with an average quit rate exceeding 27%. Remote-Insourcing changes this reality. Remote-Insourcing seamlessly integrates dedicated, remote professionals into your team, significantly reducing turnover to under 4%.

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AI Integration, Autonomous Robotics, and Strategic Visions: The Future of Supply Chains – News for the Week of June 8th

Logistics Viewpoints

This week’s news roundup highlights the transformative impact of AI integration, autonomous robotics, and strategic visions on the future of supply chains, on to the news: How AI Can Help Tame Warehouse Complexity Artificial Intelligence | By Steve Ross • 06/12/2025 The complexity of running the warehouse only continues to increase. Supply chain leaders face macro-challenges such as the pressure for sustainability, labor shortages and the effects of inflation on operating margins… Auton

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How technology Is helping Union Pacific help truckers…and rail shippers

Freight Waves

Union Pacific is implementing a multifaceted technology strategy that focuses on safety, service, and operational excellence, and a customer-focused approach where real-time information is now a standard expectation. In a webinar for customers, Kenny Rocker, executive vice president of marketing and sales, highlighted the role of API (application programming Interface) solutions in enhancing customer communication.

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U.S. Container Import Volumes Drop in May Led by Sharp Decline in Imports from China

Talking Logistics

U.S. container import volumes retreat as tariff impacts emerge. In May 2025, U.S. container import volumes declined to 2,177,453 TEUs — a 9.7% drop from April (see Figure 1). Year-over-year, volumes were down 7.2% compared to May 2024 but 4.3% above May 2019, signaling that overall demand remains elevated versus pre-pandemic norms. Despite strong early-year.

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Sidewalk delivery bot firm Coco Robotics raises $80 million

DC Velocity

Coco Robotics has raised $80 million to expand its fleet of autonomous sidewalk carts for last-mile delivery, saying the new backing will further advance its AI platform, scale its fleet, and grow enterprise partnerships. The funding was provided by returning investors Sam and Max Altman, Pelion, Outlander, and SNR, as well as new participation from Offline, DeepWater, and Ryan Graves, formerly Senior Vice President of Global Operations at Uber and now CEO of Saltwater.

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Tariffs on the Table: How to Brief the Board and C‑Suite With Confidence

“What should we do about the tariffs?” There’s no straightforward answer — every leader has a different expectation. CFOs want numbers. COOs want action. CEOs want strategy. And supply chain and procurement leaders need to be ready with the right response — fast. That’s why GEP has created a simple three-part framework that will help CPOs and CSCOs brief the board and C-suite with clarity and confidence.

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How AI Can Help Tame Warehouse Complexity

Logistics Viewpoints

Growing Complexity The complexity of running the warehouse only continues to increase. Supply chain leaders face macro-challenges such as the pressure for sustainability, labor shortages and the effects of inflation on operating margins. Layer on the daily micro disruptions that every warehouse experiences regardless of size – unexpected or delayed deliveries, inventory shortages, quality issues and scheduled labor or equipment mismatches versus real-time needs—and suddenly running the warehouse

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Cass Freight Index: Shipments down, rates up in May

Freight Waves

According to monthly data from Cass Information Systems, freight shipments declined again in May and underperformed normal seasonal trends. However, carriers successfully advanced pricing initiatives as trade tensions appear to be easing. Cass’ multimodal shipments index dipped 0.4% from April to May (down 3.4% seasonally adjusted) and was 4% lower than the same month last year.

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Watch: Are Tariffs Creating Supply Chain Havoc?

Supply Chain Brain

Risk management using artificial intelligence can identify and mitigate tariff exposures across multi-tier supply chains, says Kit Conklin, global head of risk and compliance at Exiger.

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Humanitarian relief group Airlink gains $8.6 million pledge

DC Velocity

The logistics humanitarian relief firm Airlink will get new backing for its disaster relief activities after French aircraft manufacturer Airbus pledged a four-year, $8.6 million donation to the organization. The funding comes as Airlink celebrates 15 years in operation as a nonprofit organization that provides free air transport and logistical coordination for a network of over 250 vetted Non-Governmental Organization (NGO) partners, assisting in the delivery of aid supplies and transport of di

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How to Modernize Manufacturing Without Losing Control

Speaker: Andrew Skoog, Founder of MachinistX & President of Hexis Representatives

Manufacturing is evolving, and the right technology can empower—not replace—your workforce. Smart automation and AI-driven software are revolutionizing decision-making, optimizing processes, and improving efficiency. But how do you implement these tools with confidence and ensure they complement human expertise rather than override it? Join industry expert Andrew Skoog as he explores how manufacturers can leverage automation to enhance operations, streamline workflows, and make smarter, data-dri

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Manhattan Momentum 2025: Agentic AI: Expanding Automation Across the Supply Chain

Logistics Viewpoints

Las Vegas, NV – May 2025 I had the opportunity to attend Momentum 2025 in Las Vegas, Manhattan’s annual user conference focused on supply chain and commerce innovation. The sessions provided clear insights into the company’s strategic direction, technology roadmap, and leadership transition—highlighting a focus on platform unification, practical AI deployment, and long-term operational alignment.

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Israel attacks on Iran inflame Mideast shipping tensions

Freight Waves

There were no immediate reports of attacks on commercial shipping by Iran after Israel attacked nuclear targets there Thursday. But shipping analysts warned that could change amid rising tensions in the region. As of early Friday vessel traffic was flowing through the Strait of Hormuz between Iran and Oman, the only route out of the Persian Gulf to global shipping lanes.

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Peak Season Readiness for High-Stakes Supply Chains: A Strategy-First Approach

Supply Chain Brain

For supply chain executives managing complex, high-investment supply chain environments, peak season isn’t just busy—it’s business-critical. This webinar is built for executives responsible for $10M+ initiatives who need to ensure that their facilities, labor, systems, and partners are aligned well in advance of volume surges.

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DHL to invest $575 million in Saudi Arabia and UAE logistics

DC Velocity

The German supply chain service provider DHL Group will invest more than $575 million between 2024 and 2030 to expand its logistics networks in Saudi Arabia (KSA) and the United Arab Emirates (UAE), the company said today. The investment is the latest example of global logistics providers bulking up their capabilities in the Middle East region. For example, CMA CGM last year unveiled a plan to develop port infrastructure, logistics services, and multimodal platforms around the Red Sea.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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The Cost of Manual Dispatching and Why It’s Time to Go Digital

Trux

In the construction and materials industries, many dispatchers still rely on traditional methods, calls, texts, spreadsheets, and handwritten notes to manage daily hauling operations. These tools may feel familiar and simple, but they come with significant operational costs that often go unnoticed.

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CarrierSource launches Shipper Intent Data to revolutionize freight sales

Freight Waves

CarrierSource , the leading platform for transparent carrier and brokerage reviews in the logistics industry, has announced the release of its groundbreaking new feature, Shipper Intent Data. Co-founded by Rob Light and Clara Flaherty in 2020, CarrierSource has established itself as a powerful resource to help shippers find the right trucking capacity where and when they need it.

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Electronic Brake Controls Becoming Popular in Heavy Trucks

Commercial Carrier Journal

Some heavy trucks are ditching traditional airbrake knobs for electronic switches. Learn how this enhances safety, simplifies systems, and changes the driver experience.

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InPerson interview: Matthew Kelly of Hai Robotics

DC Velocity

Matthew Kelly has worked for more than eight years in the industrial automation and robotics industries. He is currently the director of business development with Hai Robotics , a manufacturer of storage and transport robotics systems. Prior to that, he worked at Piedmont National, inVia Robotics, and AutoStore. Kelly is a graduate of Piedmont University in Georgia with an MBA in business and economics.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Autonomous Drones and Robotics: The Future of Warehousing and Last-Mile Delivery

Logistics Viewpoints

Autonomous systems are becoming an integral part of modern logistics infrastructure. The convergence of robotics, artificial intelligence, and sensor technologies is enabling new levels of automation in both warehouse operations and last-mile delivery. These systems are no longer in the prototype phase; they are in active deployment across multiple industry sectors.

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Firms launch tools to help shippers measure tariff costs

Freight Waves

As shifting tariffs continue to impact global supply chains, Flexport and C.H. Robinson have introduced tools aimed at helping businesses navigate duties impacting international shipments. Flexport, a San Francisco-based global logistics technology company, recently launched the Flexport Tariff Simulator, a tool designed to help businesses estimate landed costs and navigate tariffs in real time.

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J.B. Hunt, BNSF and GMXT Launch Intermodal Freight Delivery Service in Mexico

Supply Chain Brain

Joint effort expands availability of intermodal transport to Mexico-based businesses.