Automated Work Force Management - Part 1
Infosys Supply Chain Management
JUNE 30, 2014
'In my last blog on workforce management I have highlighted some of common issues that a Service Provider organization faces in managing their field work force. Issues like more time to analyse the work request, accurate assessment of the resource availability with the right skill set, lack of optimum utilization of resources, lack of visibility on the work execution, communication gap between field force and administrative office etc lead to high operating and administrative cost.
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