Thu.Jun 12, 2025

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Why Returns Management Is Critical for Customer Satisfaction—And How to Do It Right

Amware Logistics and Fulfillment

Returns can make or break your brand reputation. A frustrating, slow, or confusing returns process not only drives customers away but also increases operational costs and inventory headaches. In contrast, a seamless returns experience builds trust, keeps shoppers coming back, and turns a logistical challenge into a competitive advantage.

How To 156
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Sidewalk delivery bot firm Coco Robotics raises $80 million

DC Velocity

Coco Robotics has raised $80 million to expand its fleet of autonomous sidewalk carts for last-mile delivery, saying the new backing will further advance its AI platform, scale its fleet, and grow enterprise partnerships. The funding was provided by returning investors Sam and Max Altman, Pelion, Outlander, and SNR, as well as new participation from Offline, DeepWater, and Ryan Graves, formerly Senior Vice President of Global Operations at Uber and now CEO of Saltwater.

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U.S. Maritime Modernization: Policy Driven Changes in Ocean Shipping with Lauren Beagen

The Logistics of Logistics

In “U.S. Maritime Modernization: Policy Driven Changes in Ocean Shipping”, Joe Lynch and Lauren M. Beagen , the Founder of Squall Strategies and The Maritime Professor, discuss how recent U.S. policies, like OSRA 2022 and strategic efforts to move supply chains from China, are significantly reshaping the ocean shipping industry. About Lauren Beagen Lauren M.

Maritime 219
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Freight startup Warp gains $10 million in VC

DC Velocity

The Los Angeles-based middle-mile freight service provider Warp has landed $10 million in venture capital backing and says that funding will support the launch of its first fully robotic cross-dock facility. Warp plans to combine that cross-deck with a rapid expansion of its artificial intelligence (AI) systems, allowing it to automate the entire freight lifecycle, from inbound receiving and dimensioning to smart sortation and outbound dispatch.

Freight 188
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Reducing Global Lead Times To Improve Customer Experience At Becton Dickinson

Product lead time is crucial in the life sciences industry and represents a key consideration for customers’ purchasing decisions. For this reason, BD Biosciences aimed to optimize its global supply and distribution network to reduce delivery lead time to customers and optimize its global inventory. How was BD Biosciences successful in reducing global distribution lead times between 30% and 60% in addition to: Increasing agility to prioritize urgent and ad-hoc customer requests Increasing global

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Drones, Data, and Digital Passports: How AI is Transforming Warehousing from the Ground Up

Logistics Matter

Does Logistics Matter? Answering YES to the question in our latest podcast episode are Judy Gordon, Head of Partnerships for AI-enabled inventory monitoring at GatherAI and Simon Fleming, Director of Pre-Sales and Innovation at Peak Technologies.

Data 156

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How AI Can Help Tame Warehouse Complexity

Logistics Viewpoints

Growing Complexity The complexity of running the warehouse only continues to increase. Supply chain leaders face macro-challenges such as the pressure for sustainability, labor shortages and the effects of inflation on operating margins. Layer on the daily micro disruptions that every warehouse experiences regardless of size – unexpected or delayed deliveries, inventory shortages, quality issues and scheduled labor or equipment mismatches versus real-time needs—and suddenly running the warehouse

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Outpost adds four more shared terminals to freight network

DC Velocity

Outpost, a Texas firm that provides a national network of shared truck terminals and fleet yards, today said it has acquired four more freight terminals around the country, as part of its ongoing deployment of $500 million to expand its national network. Buying the facilities in Dallas, California's Inland Empire, Las Vegas, and Savannah will continue its expansion from offering standalone fleet yards to providing full-service, shared-use terminals, Outpost said.

Networks 155
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DHL steps up Middle East expansion with $570M in planned investments

Freight Waves

Global logistics and parcel powerhouse DHL Group will invest more than $571 million on infrastructure, vehicles and product offerings in Gulf Arab states through 2030 , pushing for more business in a region experiencing significant trade growth, the company announced Wednesday. DHL Group, based in Bonn, Germany, said the investment, which aims to increase capacity and network efficiency, spans its express delivery, freight forwarding, contract logistics and e-commerce units in Saudi Arabia and t

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U.S. Container Import Volumes Drop in May Led by Sharp Decline in Imports from China

Talking Logistics

U.S. container import volumes retreat as tariff impacts emerge. In May 2025, U.S. container import volumes declined to 2,177,453 TEUs — a 9.7% drop from April (see Figure 1). Year-over-year, volumes were down 7.2% compared to May 2024 but 4.3% above May 2019, signaling that overall demand remains elevated versus pre-pandemic norms. Despite strong early-year.

Logistics 102
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End High Turnover: Discover Stability with Remote-Insourcing

High turnover isn't just inconvenient—it's costly. U.S. logistics businesses lose thousands in training, productivity, and morale every year, with an average quit rate exceeding 27%. Remote-Insourcing changes this reality. Remote-Insourcing seamlessly integrates dedicated, remote professionals into your team, significantly reducing turnover to under 4%.

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Canadian government to force union vote on Canada Post contract offer

Freight Waves

Canada’s minister of jobs and families, Patty Hajdu, said Thursday she will put Canada Post’s latest contract offer to unionized workers, bypassing the Canadian Union of Postal Workers’ leadership in an effort to break an 18-month negotiating stalemate that has led mail carriers to refuse overtime work and slowed service. Canada Post two weeks ago requested the Canadian gover n ment intervene to conduct a formal vote of rank-and-file union members after the CUPW rejected the corporation’s “best-

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Thai Exporters Face $600 Million in Added Costs as Port Congestion Worsens

Supply Chain Brain

The port congestion stems from a reduced number of vessels, overcapacity, inadequate rail and road infrastructure, lengthy regulatory procedures and poor truck queue management.

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Forward Air chairman, 2 directors leave after shareholder vote

Freight Waves

Forward Air announced Thursday that Chairman George Mayes has resigned following the company’s annual shareholder meeting. Per the less-than-truckload carrier’s corporate governance guidelines, board members not receiving at least 50.1% of shareholder support are required to step down. Directors Javier Polit and Laurie Tucker did receive the majority vote required to remain on the board but voluntarily resigned, “in order to permit the Board and management to continue focusing on the Company’s o

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Smart Strategies for Budgeting Freight Fuel Surcharges

GlobalTranz

Keeping shipping costs under control is no small task — and unpredictable freight fuel surcharges make it even tougher. These added charges help carriers deal with fuel price volatility, but they can shift dramatically from week to week. To stay ahead, you need a clear strategy for understanding and forecasting these charges. In this blog, we'll walk you through how to calculate fuel surcharges on freight, track pricing trends, audit your shipping bills, and work with the right 3PL partner

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Tariffs on the Table: How to Brief the Board and C‑Suite With Confidence

“What should we do about the tariffs?” There’s no straightforward answer — every leader has a different expectation. CFOs want numbers. COOs want action. CEOs want strategy. And supply chain and procurement leaders need to be ready with the right response — fast. That’s why GEP has created a simple three-part framework that will help CPOs and CSCOs brief the board and C-suite with clarity and confidence.

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Barilla Pasta’s Supply Chain Evolution

Logistics Business Magazine

If you’ve ever walked through the pasta aisle of your local supermarket, chances are you’ve come across Barilla, the world’s largest pasta manufacturer. Known for its premium-quality pasta, sauces, and Italian culinary products, Barilla has built a global reputation for excellence since its founding in Parma, Italy, in 1877. Following the reorganisation of its logistics processes accompanying its exponential growth, Barilla needed to find a centralised technological solution th

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The Complete Guide to Nationwide Freight Shipping in 2025

GoShip Blog

The landscape of nationwide freight shipping has fundamentally changed. What once worked for businesses shipping occasionally now falls short in an economy where customers expect fast, reliable delivery across all 50 states. This guide walks you through everything you need to know about modern freight shipping solutions and how to choose the right approach for your business.

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From Reactive to Predictive: The Evolution of Dispatch Scheduling Software

Loginext

Explore the evolution of dispatch scheduling software- from manual methods to AI-powered systems that predict delays, optimize routes, and boost delivery performance. The post From Reactive to Predictive: The Evolution of Dispatch Scheduling Software appeared first on loginextsolutions.com.

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Watch: Supply Chain Planning in Times of Disruption

Supply Chain Brain

How can you plan your supply chain when the world is changing every day? E.J. Tavella, senior vice president of supply chain with Anaplan, charts the path to agile, end-to-end planning.

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How to Modernize Manufacturing Without Losing Control

Speaker: Andrew Skoog, Founder of MachinistX & President of Hexis Representatives

Manufacturing is evolving, and the right technology can empower—not replace—your workforce. Smart automation and AI-driven software are revolutionizing decision-making, optimizing processes, and improving efficiency. But how do you implement these tools with confidence and ensure they complement human expertise rather than override it? Join industry expert Andrew Skoog as he explores how manufacturers can leverage automation to enhance operations, streamline workflows, and make smarter, data-dri

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Greek Delivery Firm Digitizes Last-Mile Operations

Logistics Business Magazine

Svuum, one of the fastest-growing last-mile delivery companies in Greece, has partnered with FarEye, a global last-mile platform, to digitize and optimize its operations. The result? A 50% reduction in operational costs, 95% first-attempt delivery rate, and 3 million successful orders in just four years. From control towers and route optimization to customer experience, this partnership showcases how Greek companies are leading with logistics innovation and operational excellence.

Digital 41
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Tariff Turmoil Threatens to Bring 'Summer of Discontent'

Supply Chain Brain

Until businesses gain a clearer picture of the administration's trade strategy and timeline, the cycle of uncertainty is likely to persist, keeping supply chains fragile, costs unpredictable, and decisions on hold.

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Smarter way to Label Dynamic Warehouses

Logistics Business Magazine

There’s a new warehouse labelling innovation in town: Drytack. It’s a reusable, residue-free alternative to traditional adhesive and magnetic labels – and it is already making waves in warehousing. Championing the Drytack technology in the UK and across Europe is Inotec. To anyone familiar with the labelling specialist, this should come as no surprise.

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Podcast | Are You Ready to Talk to a ‘Metahuman’?

Supply Chain Brain

Advertise Contact Us Supplier Directory SCB YouTube About Us Login Subscribe Logout My Profile LOGISTICS Air Cargo All Logistics Facility Location Planning Freight Forwarding/Customs Brokerage Global Gateways Global Logistics Last Mile Delivery Logistics Outsourcing LTL/Truckload Services Ocean Transportation Parcel & Express Rail & Intermodal Reverse Logistics Service Parts Management Transportation & Distribution TECHNOLOGY All Technology Artificial Intelligence Cloud & On-Dema

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How Companies Are Navigating Tariff Chaos with GEP’s AI-Powered Procurement Platform

Tariffs are no longer just policy noise. They’re driving real, bottom-line impact. One policy shift and your sourcing strategy is upside down. This bulletin cuts straight to the point. How Market-Leading Companies Are Navigating Tariff Chaos with GEP’s AI-Powered Procurement Platform breaks down how procurement teams are staying ahead of the chaos with real-time insights, smarter sourcing moves and AI-powered agility.

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Pitacs Enhances ecommerce with ERP & WMS

Logistics Business Magazine

Heating products and electrical cable distributor Pitacs Ltd has selected Forterro’s ERP and Warehouse Management Solution, Orderwise Cloud, to drive automation, improve operational efficiency, enhance ecommerce and support the next stage of the company’s digital transformation. Founded in 1990, Pitacs is one of the UK’s largest manufacturers and distributors of heating products and electrical cables, with brands including luxury, sculptural heating AEON, trade favourite Ultraheat, Pitacs Heatin

ERP 41
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John Rissler's pair of custom KWs, one with a 120-inch ARI sleeper

Overdrive Online

Owner John Rissler tells the tale of two Sovereign Blue KW W900s, a 2000 studio sleeper and a 2003 with a custom big bunk, the latter with a wild history as a bank repo bought straight from the government. They've been integral to his family's last quarter century trucking.

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Arm CEO Sides With Nvidia Against U.S. Export Limits on China

Supply Chain Brain

Semiconductor companies such as Arm and Nvidia Corp. are increasingly warning that export bans will compel China to develop its own industry and could ultimately backfire on the U.S.

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 Insurance group approves first container chassis crash guard

Freight Waves

A container chassis designed by Stoughton Trailers has received the first award from the Insurance Institute for Highway Safety (IIHS) for protection against rear underride crashes. A rear underride guard is a metal frame attached to the back of a semitrailer to prevent passenger cars from sliding beneath the trailer in the event of a rear-end crash.

Groups 104
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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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U.K. Issues Food Alert on Jolly Ranchers Candy

Supply Chain Brain

The U.K. Food Standards Agency (FSA) says the Jolly Ranchers products contain chemical compounds that are "not compliant with U.K. laws.

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Onstage in Chicago, CHRW talks tech and staffing; RXO sees language order hitting capacity

Freight Waves

With two leading 3PLs taking the stage at the Wells Fargo Industrials and Materials Conference in Chicago Wednesday, in the middle of a freight market that still has not made their lives any easier, presenters from C.H. Robinson and RXO made their case in different ways. They did so from very different positions in the equity markets: C.H. Robinson’s stock by Wednesday had risen about 11.6% in the last year.

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Balancing Technology and Human Expertise: Insights from the World Procurement Congress

Freightos

Home Balancing Technology and Human Expertise: Insights from the World Procurement Congress Oliver Esch June 12, 2025 Blog The recent World Procurement Congress brought together procurement leaders from across the globe, from Australia to North America, representing diverse industries and perspectives. As a participant, I had the opportunity to engage with CPOs and senior management, gaining valuable insights into current industry trends and organizational priorities.