“The customer comes first” is a saying that most employers and employees are familiar with. However, in our evolving technology-driven era defined by words like online, virtual, and eCommerce, focusing attention on customer service has never been more critical. With so much competition, shifting regulations across borders, multiple digital platforms, and greater emphasis on quick turnarounds, customer service can make or break the success of a business. 

At ShipMonk, it has definitely been one factor that makes our success. Our technology, integrated systems, 10 worldwide locations, and skilled fulfillment teams are all driven by our fundamental core value to meet and exceed the expectations of our clients and their customers. And people have noticed . . .

Today, the Business Intelligence Group announced ShipMonk as winner of a 2022 Excellence in Customer Service Award. 

The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success. Awards were given out to consultants, outsource partners, and technology providers for superior performances in the past 12 months.

“Customer service professionals and suppliers have had to make significant changes to adapt to our evolving world,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “It is our honor to recognize ShipMonk, as they are leading by example and making real progress on improving the daily lives of so many.”

Our ShipMonk team across the globe is honored to receive this recognition for our commitment to customer service. As we continue to grow and adapt to the demands of the eCommerce industry, we’ll continue to position our fulfillment software platform, sophisticated robotics, and experienced personnel to maintain the highest levels of quality control that ensure the customer and their satisfaction always do come first.

About Business Intelligence Group 

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.