WFP helpline in Jordan gets a new kind of calls
“I just want to say congratulations on the Nobel Prize and thank you very much for everything. We really appreciate the effort you are making for us,” a refugee in Jordan tells WFP helpline operator. This is not a call WFP would usually get!
In October, WFP staff at Jordan’s helpline received a pat on the shoulder with the sheer number of calls they got from refugees congratulating them and WFP on being awarded Nobel Peace Prize 2020 and just saying “thank you” for all the support they received throughout the years.
WFP operators in Jordan have been used to different kinds of calls since Jordan’s call centre was established in 2014 to support the people we serve and anyone who requires assistance. Most of the calls they usually get are cries for help; they respond to inquiries, complaints, and requests, and even refer people needing other types of assistance to other agencies or non-governmental organizations.
Refugees in Jordan were also congratulating WFP on social media.
“I congratulate WFP on winning the Nobel Peace Prize, and I wish you more successes in the future,” reads one messages on Facebook.
“These calls and messages really made our day and put a smile on our faces,” says WFP’s helpline supervisor Manal Al Khateeb who manages a team of ten operators receiving 12,000 calls every month to support people over the phone. “We were pleased to receive the calls on behalf of the WFP Jordan team who work hard to provide food assistance to half a million refugees every month!”
WFP operators continue to provide support during the coronavirus pandemic, even responding to calls from their homes during lockdown to make sure that everyone has access to the information they need.
