7 Key Strategies To Keep Up With Changing Last-mile Customer Expectations
Locus
MAY 25, 2022
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” -Sam Walton. The above statement is spot on, largely because of its subtext: Customers spend their money elsewhere because they are not happy with how companies meet their expectations. And how they have been changing!
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