The State of Home Delivery: Plenty of Room for Improvement
Logistics Viewpoints
APRIL 21, 2022
Ecommerce has been on a roll for the last two years. This level of consumer activity has translated into record volumes of home deliveries. But, let’s face it: since the pandemic started, home delivery performance has not been great. Earlier in 2022, we conducted a survey of 8,000 consumers across North America and Europe to get a better sense of their ecommerce experience and how they were reacting to retailer performance.
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