Amazon Effect: What Does Amazon Teach Us With Its Obsession Over Customer Experience
Turvo
SEPTEMBER 24, 2021
Amazon captures more than 30% of all e-commerce activity. Most people today have likely used its services at least once. As an innovator in customer service across multiple industries, this market giant has forever transformed the face of retail as it is known today. Thanks to the Amazon Effect, innovative supply chain strategies and state-of-the-art technological deployment have become the norm rather than the exception among industry leaders. .
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