Logistics Software
Top 5 Retail Logistics Software Companies In India
May 14, 2024
8 mins read
Retailers are increasingly seeking retail logistics software to optimize their supply chains and enhance customer satisfaction amid booming e-commerce sales, projected to surpass $1.7 trillion by 2027. This surge in online and omnichannel shopping has necessitated a rethink of logistics strategies, emphasizing the adoption of tech solutions. Leading retail logistics software companies offer innovative tools that streamline operations from warehousing to delivery, incorporating features like real-time tracking, automated dispatching, and seamless inventory management. These capabilities ensure timely and accurate order fulfillment, a critical factor in maintaining market competitiveness.
Additionally, these companies often specialize in particular aspects of logistics, such as last-mile delivery, global shipping, or efficient returns management. By understanding the strengths of each, retailers can select a software that aligns with their specific operational needs and challenges. This strategic approach not only enhances operational efficiency but also plays a pivotal role in reducing costs and improving customer experiences, key drivers for sustained growth and profitability in the competitive retail sector.
Read Also: Retail Playbook for Thriving in an Omnichannel World
Exploring the Top Five Retail Logistics Software Companies in India
In our review of the Indian market, we’ve identified the top five retail logistics software companies that stand out due to their innovative features, ability to address specific industry challenges, and positive feedback from users. Here’s an overview of each:
- Locus
- FarEye
- LogiNext
- Shipsy
- ClickPost
Let’s delve into the details and unique offerings of each company.
1. Locus
Locus, established in 2015 and headquartered in Bangalore, India, is a trailblazer in the retail logistics software industry, providing innovative Transportation Management Solutions (TMS) for first mile, mid mile, and last-mile logistics. The company has been a pivotal force in enhancing delivery efficiencies, facilitating more than 1 billion deliveries worldwide. By deploying advanced dispatch management and route optimization solutions, Locus has enabled retail businesses to save 25% on transportation costs and significantly boost their Service Level Agreement (SLA) adherence by 95%. Furthermore, their optimized routing strategies have saved more than 57 million miles in transit, equivalent to preserving over 25,000 acres of forest and reducing carbon emissions by over 12 million kilograms.
Locus provides numerous benefits to retail logistics operations through its multitude of features. They include:
a. Multichannel Order Processing
Handling orders from multiple channels can increase complexities in order processing for retailers, often leading to incorrect deliveries. Locus’ Order Management System (OMS) simplifies this process by integrating order processing across online and offline channels into a single platform, providing a comprehensive view of items being delivered, thereby streamlining operations and minimizing errors.
b. Integrated Order Fulfillment
Fulfilling orders from various channels, locations, and fleet types presents significant challenges. Locus’ OMS addresses these with capabilities that allow for planning dispatches of more than 15,000 orders within 30 minutes across hybrid fleets with minimal human intervention, ensuring optimal resource utilization.
c. Delivery Address Verification
Navigating deliveries through tight spaces, narrow streets, and limited-access areas can be complex and costly. Locus’ geocoding engine converts imprecise textual addresses into accurate geographical coordinates, optimizing routes and helping drivers successfully locate delivery addresses on their first attempt, thus reducing the risk of failed deliveries.
d. Delivery-Linked Checkout
Inconsistencies in delivery dates, time slots, and modes can lead to cart abandonment and diminished trust in a brand. Locus integrates store availability with logistics capacity and fleet schedules, enabling retailers to offer accurate and diverse delivery slot options. This synchronization helps streamline deliveries to match customer preferences, enhancing the customer experience.
e. Hub Operations
Warehouse personnel often spend excessive time locating and processing shipments for the next phase. Locus’ automated workflows for load formation, inbound and outbound scanning, and sorting facilitate quicker order processing with minimal warehouse intervention, reducing errors and shipment delays.
f. Route Optimization
Locus’ route optimization considers 180+ real world constraints such as traffic conditions, travel times, vehicle capacity, weather, road work, and more, to suggest optimal routes. This proactive approach minimizes delays, reduces the risk of product damage, and boosts the delivery performance of operational teams.
Read Also: The Definitive Guide to Logistics Route Optimization
g. Delivery Orchestration
Selecting the right carrier partner and coordinating delivery schedules to meet customer preferences at optimal costs is challenging. Locus’ delivery orchestration feature enables retailers to choose suitable carriers based on service quality, price, and availability, enhancing delivery reliability and customer satisfaction.
h. Control Tower and Tracking
Limited visibility into driver locations and delivery statuses can lead to communication breakdowns and delivery delays. Locus’ control tower and advanced tracking capabilities provide detailed, real-time insights into personnel activities and delivery statuses, helping businesses maintain service quality and adhere to delivery schedules.
i. Capacity Management
Balancing service capacities with delivery demands is crucial, especially when accounting for variables like holidays and non-working days. Locus helps dispatchers establish operating hours, shifts, and monitor driver availability, ensuring robust delivery capacity management during peak periods and beyond.
Locus is currently focusing on enhancing tracking accuracy, reducing deployment and customization times, and improving local support across various languages and time zones. The company is poised to announce new technological features and upgrades, aimed at equipping the next generation of tech users with even more powerful and customized tools.
2. FarEye
FarEye, founded in 2013 and based in Noida, India, is a leading retail logistics software company. The company offers sophisticated Transportation Management Solutions (TMS) that aim to enhance retail operations, boost supply chain efficiency, and improve the overall customer experience.
FarEye’s platform features delivery orchestration, real-time visibility, branded customer experiences, and business process management, which collectively ensure timely deliveries in today’s fast-paced retail environment. The software is noted for its flexibility, easy configurability, and scalability, allowing businesses to offer transparent, personalized, and enjoyable customer interactions.
Currently, FarEye is focusing on enhancing several aspects of its service, including bulk pickups, customization options, speed of information access, color themes, and third-party integration.
3. LogiNext
LogiNext, established in 2014 and based in Mumbai, India, is a dynamic retail logistics software company. It offers innovative cloud-based Warehouse Management Solutions (WMS) and TMS that streamline delivery operations, enhance real-time tracking, and elevate overall efficiency for retailers.
The Order Management platform features dynamic route planning, intelligent delivery scheduling, live order tracking, and comprehensive visibility, facilitating robust logistics automation for the retail sector. Known for its user-friendly carrier management and effective trip planning optimization, LogiNext is highly configurable and scalable, making it a top choice for retailers looking to improve their logistics.
Currently, the company is focused on enhancing its integration capabilities, speeding up the rollout of new updates, adding new middle-mile features, and reducing the time taken to close support tickets.
4. Shipsy
Shipsy, founded in 2015 and based in Gurugram, India, is a retail logistics software company dedicated to enhancing delivery processes, increasing supply chain visibility, and boosting customer satisfaction for retailers.
The company provides a robust TMS platform featuring unified real-time customer communication, smart carrier allocation, seamless user experience, automated invoicing, and advanced third-party logistics aggregation. These features have proven vital in helping retail businesses reduce SKU stockouts, manage inventories more effectively, cut delivery costs, minimize shipment times, and enhance the overall customer experience.
Currently, Shipsy is focusing on enhancements in customization options, adding new features for user convenience, improving server speeds, shortening onboarding times, detailing documentation, upgrading tech support, and refining batching capabilities.
Read Also: Big and Bulky Retail Shipments – Seamless Delivery Regardless of Size
5. ClickPost
ClickPost, founded in 2015 and based in Bangalore, India, is a retail logistics software company that offers advanced solutions to streamline shipping operations, enhance tracking accuracy, and improve the overall delivery experience for retailers.
The platform features multi-carrier integration, real-time tracking, automated management of non-deliveries, cash-on-delivery reconciliation, and comprehensive returns and exchange management. These capabilities have enabled retail businesses to partner effectively with multiple logistics providers and boost their delivery efficiency.
Currently, ClickPost is focused on enhancing user experience, expanding client customization options, reducing downtimes, improving dashboard launch speeds, refining same-day delivery configurations, and updating documentation.
Read Also: Efficient Shipping Solution to Automate Your Carrier Selection
Wrapping Up!
Selecting the right logistics software is a game-changer for any retail business looking to thrive in the competitive market of India. The top five logistics software companies—Locus, FarEye, LogiNext, Shipsy, and ClickPost—each bring unique strengths to the table, from robust route optimization to advanced real-time tracking capabilities. By understanding the specific offerings, market recognition, and technological advancements of these industry leaders, retailers can make informed decisions that align with their logistical needs and business goals, ensuring they remain agile and responsive in a rapidly evolving market.
Ultimately, the effectiveness of a retail logistics system can significantly impact customer satisfaction and operational efficiency. By partnering with one of these top-tier providers, retailers can not only optimize their supply chains but also enhance their service delivery, making every customer interaction count. Investing in the right logistics software is not merely about upgrading technology—it’s about setting the foundation for sustained growth and success in the bustling retail landscape of India.
Still confused about investing in a retail logistics platform? Schedule a demo with us!
References
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Top 5 Retail Logistics Software Companies In India