The Quietly Growing Conundrum of Online Returns
Logistics Viewpoints
DECEMBER 6, 2022
However, the inability for consumers to initially see, feel or experience products they purchase online can create gaps between product expectations and what arrives at the doorstep. 21% of online orders were returned in 2021, up from 9% in 2019. Fulfilling online returns, however, is not. In the U.S, Who pays the price?
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