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The Most Overlooked DC Performance Strategy

Logistics Viewpoints

For example, related to warehouse technology, a recent Lucas Systems industry study found 89% of respondents agreed that implementing artificial intelligence-based software within distribution centers can provide a competitive advantage. Technology can play an important part. Consider employee happiness into your ROI calculations.

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After the Order: Customer Service Best Practices

Ship Monk

A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. Product reviews and post-purchase satisfaction surveys are also good sources, as long as someone is reading them. Enable self-service. Be available.

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Supply chain trends to watch out for in 2023

Logistics Business Magazine

For example, a big-box retailer that started to build out its pickup services, it delivery services, and so on, so that when the world pivoted, and stores were closed, but people still wanted this retailer’s products, it already had all of that investment there. Consumers are looking for more durable products.