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Top Trends in Freight Forwarder Digitization

Freightos

The transformation of a tech giant and the freight industry’s current process of digitization share some key principles: whether selling AI tools and consulting or freight, the ability to adopt new technologies by listening to what customers want can be key to any transformation. Neither are freight forwarders. .

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Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience

RPA Labs

To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. When it comes to freight invoices and learning how to streamline those processes, businesses find that technology plays a large role in the logistics industry.

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Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience

RPA Labs

To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. When it comes to freight invoices and learning how to streamline those processes, businesses find that technology plays a large role in the logistics industry.

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Top 25 Freight Forwarders 2017: Digitization & E-Commerce continue to reshape the marketplace

The Logistics Academy

The global freight forwarding market has grown by 2.7% in real terms since this time last year, but owing to a continuation of excess capacity issues and lower average oil prices, rates continue to fall in both air and sea freight. Top 25 Global Freight Forwarders. DHL Supply Chain & Global Forwarding.

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Freight Forwarding: Keeping shippers top of mind

247 Customs Broker

Say “freight forwarder” and the first thing that might come to mind would be “forward-thinking,” a market run by visionary leaders who can use predictive analytics to forecast and deliver on new shipper demands. Furthermore, 72% of those forwarders surveyed failed to quote, thereby missing out on digital business.

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CTU Code Boosts Supply Chain Safety

Logistics Business Magazine

The seven industry bodies dedicated to container safety, collaborating as the Cargo Integrity Group, highlight an independent study carried out by researchers at Italian University Politecnico di Torino into shipper and forwarder application of the CTU Code.

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How Freight Forwarders Benefit Businesses and Personal Shippers

ShipLilly

Personal shippers and businesses should be taking advantage of the opportunities presented by the existence of freight forwarders. For example, a recent survey of 100 randomly selected people showed that many are not conversant with shipping industry terminologies, let alone the services.