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How to Protect Your Customers & Brand from Ecommerce Fraud

Ship Monk

Ecommerce fraud is big business for cyber criminals, and a big problem for ecommerce businesses. In 2023 alone, ecommerce fraud (a.k.a. The good news is that fraud management tactics and tools are making it easier to prevent, catch, and combat ecommerce fraud. Friendly fraud accounts for 18% of all ecommerce fraud.

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How to Calculate Ecommerce Shipping Costs

Ship Monk

We get a lot of questions from ecommerce businesses about shipping costs — questions about how they’re calculated, how our rates compare to what they’re paying now, what kind of discounts they can expect, and how they can reduce their shipping costs. Some offer flat rates for certain size packages.

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Customer Relationship Management for Ecommerce Brands

Ship Monk

With most ecommerce businesses, however, the sales pipeline isn’t nearly as long or as hands-on. Today’s CRM platforms have adapted and expanded their tools to meet the needs of ecommerce businesses. Let’s take a look at CRM systems, the tools they provide, and the benefits they offer to ecommerce businesses.

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Ecommerce Kitting Services

Ship Monk

When it comes to ecommerce orders, that also means experiencing different ways to order products within the same website. Since you, as an ecommerce business, want to win out their attention in the competitive market, why not appeal to them by making shopping for multiple items easy? What is Ecommerce Kitting?

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Ecommerce Shopping Carts vs. Ecommerce Marketplaces

Ship Monk

So, you want to start an ecommerce business. We’re happy to tell you that there are far more options than those two seemingly opposite paths to success (and many, many ecommerce businesses go both ways)! Take a seat as we explore the differences between ecommerce stores and ecommerce marketplaces, and list the pros and cons of each.

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How to Boost Your Ecommerce Conversion Rate

Ship Monk

would put you in the middle 60% of ecommerce stores according to this benchmark. Today we’re going to look at how to calculate ecommerce conversion rates, identify some things that may be turning customers away, and what you can do to improve conversion rates. What is an Ecommerce Conversion Rate? Anywhere between 0.2%

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Email Tips for Ecommerce Businesses

Ship Monk

One of the greatest benefits of owning a direct-to-consumer (DTC) ecommerce business is that you get to form a direct connection with your customers. Email vs. Other Forms of Communication For many years, email has been the gold standard of communication tools for DTC businesses. The downside?