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Managing the Realities of the “New Normal” LTL Shipping Environment

Blue Grace Logistics

With eCommerce order volumes and consumer demands high and continuing to rise, shippers have turned to LTL in lieu of truckload freight to meet these needs. So, to learn more about these challenges and how companies are addressing rate increases, capacity restraints, and other issues, we sponsored a survey. Here’s what we learned.

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3 Simple Steps to Boost Employee Performance and Improve Your Customer Service

WorkWave

Surveying your customers and using a simple point-based ranking system for how your employees handle customer-facing interactions can encourage them to always put their best foot forward, nurture an ongoing commitment to improving customer service, and spark new ideas for how to further impress your customers.

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Advantages of cloud computing for supply chain management

EazyStock

For example, management might have been cautious about adopting cloud-based supply chain solutions due to security concerns over data breaches and loss of irreplaceable data. However, previous concerns about data security have significantly decreased recently as cloud computing solutions have proved incredibly secure.

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With Great Volumes Comes Great Uncertainty: A Guide to Navigating Peak Season 2021

Locus

Negotiating uncertainties is still the name of the game, and in a quest to meet the same-day delivery expectations of customers, retailers rolled out omnichannel capabilities in record time last year. Forecasts by Ascential Retail Insight show that e-commerce will secure a 34.8% How businesses can manage peak delivery periods?

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Embracing Strategic Digitalization to Stay Ahead of Tech Obsolescence

Locus

Companies relying on outdated technology are falling behind, hampered by inefficient manual processes, security risks, and limited scalability. Surveys reveal that timely deliveries play a vital role in consumer decision-making, with an overwhelming 96% of customers equating fast delivery with same-day delivery.

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The Golden Route: Perfecting Diwali Deliveries This Festive Season

Locus

To compound the concern, the study reveals that a sizable 48% of customer interactions with Indian firms don’t meet the mark. This approach empowers shoppers to effortlessly surf, assess, and secure products online, while also relishing the tactile experience of collecting them from a local brick-and-mortar store.

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What Does No-Contact Delivery Mean?

WorkWave

If customers take a follow-up survey on their delivery experience, they’re going to rate the delivery category more poorly. Offering a wider range of options, from home drop-offs to curbside, will meet most customers’ needs. You may just need to get creative or offer secure options. Get Started With Last Mile Delivery Software!