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What Is CX Automation: The Value of Combined Tech

RPA Labs

Although Although its definition isn’t in any mainstream dictionary, CX refers to all interactions that impact a customer’s perception of a business. When shippers and freight forwarders move ahead with machine learning, AI, automation, and chatbots to create hyper-efficiency, the result is an elevated automated customer experience.

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What is a routing guide and what are best practices to create one

FreightWaves SONAR

And according to Brian Straight of FreightWaves , a routing guide is a living document that enables faster transportation management and keeps freight spend under control based on lane volatility, seen also within SONAR SCI Lane Acuity. What is a routing guide : a list of preferred carriers for tendering freight.

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Creating a Successful Small Business Shipping Strategy

GoShip Blog

You should definitely have your own personally unique shipping strategy. There are plenty of solutions for shipping software, or small business customer management systems, which let you integrate other services and tools you are using for shipping. They also let you track every shipment in real-time and often help with documentation.

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CFO Beating You Up Over Rising Freight Costs? Hit Back with a TMS

Talking Logistics

Freight spend is up 15% year over year and it is eating into the bottom line! Supply chain management leaders, especially in transportation, are under heavy fire from CFOs for the dramatic increases in freight spend that are eroding the profitability of shippers in every industry. Combating Rising Freight Costs with a TMS.

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10 Challenges for Shippers in Negotiating Trucking Contracts

FreightWaves SONAR

Transportation analytics is among the most effective tools in trucking contract negotiations. Using real-time data , freight managers can finally begin to recognize their opportunities for better business relationships. Disruption is, by definition, unplanned. Trucking contracts are not a fast-paced document.

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The Dedola Difference

Dedola Global Logistics

We provide the full range of cargo logistics, including import/export freight forwarding , warehousing and distribution, customs brokerage, and consolidation by air, sea, land, and rail. We make your business our business by taking the extra steps to ensure you have all the tools and information you require. Customers First.

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The Dedola Difference

Dedola Global Logistics

We provide the full range of cargo logistics, including import/export freight forwarding , warehousing and distribution, customs brokerage , and consolidation by air, sea, land, and rail. We make your business our business by taking the extra steps to ensure you have all the tools and information you require.