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After the Order: Customer Service Best Practices

Ship Monk

A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. Centralize customer interaction data. Product reviews and post-purchase satisfaction surveys are also good sources, as long as someone is reading them.

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How AI Helps Build the Supply Chain that Thinks for Itself

Logistics Bureau

Of course, it can also open new opportunities for tomorrow. This AI tool is based on data and rules. With more data and greater processing power now available, computers that learn by themselves have become more feasible. Using ML, a computer automatically finds patterns in data. Tools to make smart decisions.

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6 Supply Chain Trends That Could Truly Shake You Up (2018 Update)

Logistics Bureau

Others wave their hands and announce sweeping megatrends that sound impressive, but that lack supporting data. More and more transactions, operations and processes are conducted within IT servers and data centres. Some pick out particular statistics to make precise, but meaningless forecasts. We take a different approach here.