Ghost Victories – an excerpt from Upstream by Dan Heath
The Lean Thinker
MARCH 9, 2020
The story I cited above about inventory levels is a great example. I can make my defect rates improve by altering the definition of “defect.” For example, I was working at a large company where a significant part of their product cost was a commodity raw material. The “rising tides” test. Which makes sense.
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